For the complete policy please click HERE
.LIMITED WARRANTY POLICY AND GUIDELINES
*Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. Medical supplies holds a limited one-year guarantee. Life Time Warranty applies to orders placed after 11/30/2016, older 5 and 1 year warranty apply to orders placed prior to 11/30/2016
If your Phalanx™ brand product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. Example, painting or "camouflaging" your gear is allowed but permanent modifications such as drilled holes or cut or modified products will void your warranty. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. If your Phalanx™ gear is shot or fragged in the line of duty and Your Product is damaged, PHALANX will replace it free of charge.
(A copy of the applicable police report or declassified after action report is required. No exceptions!). Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your Phalanx™ ballistic helmet may not survive to the ripe old age of 65. Just like all fibers, ballistic materials will break down over time and need to be replaced. Generally 5-7 years is the industry standard lifespan of most ballistic materials. That being said, that aluminum Phalanx™ night vision goggle shroud should last you for quite some time. With the proper care most of our products will last you til the end of watch. You can count on Phalanx™!
For warranty evaluation, your product must be returned directly to Phalanx International, LLC Warranty Department, PO Box 189, Dellslow, WV 26531 U.S.A. All shipping to Warranty must be pre-paid and insured. Phalanx International, LLC cannot be liable for lost in-bound packages. Please attempt to clean and sanitize your gear prior to returning to Phalanx™.
A completed Warranty Form is required to warrant your gear. Download the Life Time Warranty Form HERE